Refund policy

To complete your return, please visit our RETURN PORTAL.

Our policy allows for items to be returned for a full refund (less shipping/and or gift wrap if applicable) within 7 days of receiving the item.

Exchanges or store credit will be issued for any items returned within 21 days of receiving the item. If 21 days have elapsed since your purchase, we cannot offer a refund or exchange/store credit.

Holiday Exchange Policy: For items purchased during our Black Friday Sale in November through the month of December, we will honor exchanges/store credits submitted through our portal or requested by email by December 29th. If you have not submitted an exchange request or contacted us via email about your exchange by December 29th, we are not able to offer exchange/store credit. This does not apply to items purchased during our Early Black Friday Sale in October. Normal exclusions apply such as items that are final sale, which is listed in the product description. 

IF YOU HAVE RECEIVED A GIFT WITH PURCHASE AND ARE RETURNING YOUR ORDER FOR A REFUND OR AN EXCHANGE OF A LESSER VALUE, YOU MUST RETURN YOUR GIFT WITH PURCHASE. IF GIFT WITH PURCHASED IS NOT RETURNED, THE AMOUNT OF THE GIFT ($28 OR $168) WILL BE DEDUCTED FROM YOUR EXCHANGE OR REFUND.

Once your return has been approved, you have five days to send the product back to us. 

If you have selected in-store pickup, the timeline starts the day you are notified that your item(s) are ready for pick up via email. LLJ is not liable if you have provided an incorrect email address or if the notification goes to your Spam inbox.

In-store pickup notification: If your item has not been picked up after 21 days, you lose the right to exchange or return the item(s). If your item has not been picked up after 120 days, LLJ reserves the right to restock your item and you will NOT be eligible for a refund or exchange/store credit.

To be eligible for a return, your item must be unused/unworn and returned in the same condition and inside the original packaging in which it was received. If you're shipping a necklace or chain bracelet, clasp the item and leave the clasp hanging out of the bag before sealing it. This keeps the item from tangling or getting damaged during transit. If an item arrives back to us tangled, damaged, or without its original packaging, you may be subject to a repair or materials fee, which will be deducted from your refund.

Please note that gift cards, custom pieces, custom sizes, rose gold, and in some cases, white gold items are non-returnable. Please reference the item description to know what metal colors and/or items are non-returnable. 

Refunds (When Applicable)

Once your return is received and inspected, we will send you an email informing you of your refund being processed. A credit will automatically be applied to your credit card or original payment method within 14 business days. 

Exchanges (When Applicable)

Store credit will be issued for any items returned within 21 days of receiving the item. If you are exchanging for an item of lesser value, you will receive store credit for the difference that does not expire. If you are exchanging for an item of greater value, you will receive an invoice for the difference via email. Once that invoice is paid, your item will be ordered if it is a pre-order item or shipped if it is in stock. We are unable to charge the original form of payment, and in order to securely process your payment, you must pay through the secure online invoice. Store credit expires after 1 year.

*NOTE
Should you exchange a product and it is not in stock, please note it could take up to 12 weeks for delivery. We will advise you as to the delivery dates once we process the return/exchange.

Replacements (When Applicable)

We only replace items if they are defective or damaged. If you need to replace your item, please send us an email at hello@lindseyleighjewelry.com.

Late or Missing Refunds (When Applicable)

If you haven’t received a refund yet, first check your bank account again and contact your credit card company if necessary. It may take a few days before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still have not yet received your refund, please contact us at info@lindseyleighjewelry.com.

Shipping Policy

All jewelry shipments require a signature. We do not ship to PO Boxes. The customer is responsible for any and all shipping charges on any undeliverable packages.

Lost or Delayed Packages in Transit

If a package becomes lost or damaged while in transit, please contact us at hello@lindseyleighjewelry.com and we will begin the process of filing a claim with the proper carrier. Replacements will be issued once we receive reimbursement from the carrier. This process could take up to 8 weeks to receive reimbursement. 

Carriers occasionally mark packages as “Delivered” before they have been dropped off. Please allow for 48 hours after receiving the notification of your package being delivered to ensure your package's location. If you still have not received it after this time, please contact us at hello@lindseyleighjewelry.com. 

Shipping Guidelines

Orders that are placed before 2:00 PM on business days will be shipped out that same day. If after 2:00 PM or on non-business days, they will be shipped out the following business day. 

Return/Exchange Misuse

Lindsey Leigh Jewelry has the right to refuse returns or exchanges if we feel that the policy is being misused or taken advantage of. You will be notified if this is the case. 

Mobile Message Service Terms and Conditions

The Lindsey Leigh Jewelry mobile message service (the "Service") is operated by Lindsey Leigh Jewelry (“ LLJ ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Lindsey Leigh Jewelry's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Lindsey Leigh Jewelry through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Lindsey Leigh Jewelry. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other  Lindsey Leigh Jewelry mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to Lindsey Leigh Jewelry or email hello@lindseyleighjewelry.com.

We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests you send to a short code or telephone number we have changed, may not be received, and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you must sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.