Customs Specialist
Do you have a passion for exquisite jewelry and the ability to turn customer dreams into sparkling reality?
We are seeking a highly motivated and creative Custom Jewelry Sales Specialist to join our team. This is an exciting opportunity for a GIA-certified professional with a knack for sales and a genuine desire to provide exceptional customer service.
Responsibilities:
- Consult with clients by appointment to understand their vision, budget, and style preferences for custom jewelry pieces including Remakes, Wedding Bands, and Engagement Rings.
- Leverage your GIA expertise to educate clients on gemstones, diamonds, precious metals, and design options.
- Follow through with clients on each step of the design process from initial consultation, sourcing gemstones, artwork, wax molds, and final production.
- Present design concepts, pricing, and timelines to clients in a clear and compelling manner.
- Negotiate sales, close deals, and exceed sales targets.
- Provide exceptional customer service throughout the entire custom design process, ensuring client satisfaction at every step.
- Stay up-to-date on current jewelry trends and design styles.
- Develop relationships and work closely with manufacturers, gem dealers, and other vendors to ensure production timeline is being met.
- Assist Retail Sales Team during busy periods.
- Process sales transactions efficiently and accurately using our point-of-sale (POS) system.
- Learn and become proficient in using our POS and other systems to complete all transactions, manage inventory, and access client order information.
- Develop an understanding of our jewelry selection, including materials, gemstones, and styles to be able to assist customers.
Qualifications:
- GIA (Gemological Institute of America) Certification (Graduate Gemologist (GG) or equivalent preferred).
- Minimum 2 years of experience in sales, preferably within the jewelry industry.
- Proven ability to build rapport with clients quickly, actively listen to their needs, and demonstrate a genuine desire to exceed their expectations.
- Excellent verbal and written communication, presentation, and negotiation skills.
- Strong creativity and the ability to translate client visions into tangible design concepts.
- Flexibility and adaptability to work effectively with a diverse range of clients and design styles.
- A passion for jewelry and a keen eye for detail.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technology.
- Creativity and willingness to overcome obstacles in the face of challenges.
Benefits:
- Opportunity for professional growth and development.
- Generous employee discount on jewelry purchases.
- Positive and energetic work environment.
- Competitive Base Salary + Bonus
- Medical Benefits
- 401k
If you are a passionate individual who thrives in a fast-paced environment, we encourage you to apply! Please send your resume to careers@lindseyleighjewelry.com!