Customs Specialist

Do you have a passion for exquisite jewelry and the ability to turn customer dreams into sparkling reality? 

We are seeking a highly motivated and creative Custom Jewelry Sales Specialist to join our team. This is an exciting opportunity for a GIA-certified professional with a knack for sales and a genuine desire to provide exceptional customer service.


  • Consult with clients by appointment to understand their vision, budget, and style preferences for custom jewelry pieces including Remakes, Wedding Bands, and Engagement Rings.
  • Leverage your GIA expertise to educate clients on gemstones, diamonds, precious metals, and design options.
  • Follow through with clients on each step of the design process from initial consultation, sourcing gemstones, artwork, wax molds, and final production.
  • Present design concepts, pricing, and timelines to clients in a clear and compelling manner.
  • Negotiate sales, close deals, and exceed sales targets.
  • Provide exceptional customer service throughout the entire custom design process, ensuring client satisfaction at every step.
  • Stay up-to-date on current jewelry trends and design styles.
  • Develop relationships and work closely with manufacturers, gem dealers, and other vendors to ensure production timeline is being met. 
  • Assist Retail Sales Team during busy periods. 
  • Process sales transactions efficiently and accurately using our point-of-sale (POS) system.
  • Learn and become proficient in using our POS and other systems to complete all transactions, manage inventory, and access client order information.
  • Develop an understanding of our jewelry selection, including materials, gemstones, and styles to be able to assist customers.


  • GIA (Gemological Institute of America) Certification (Graduate Gemologist (GG) or equivalent preferred).
  • Minimum 2 years of experience in sales, preferably within the jewelry industry.
  • Proven ability to build rapport with clients quickly, actively listen to their needs, and demonstrate a genuine desire to exceed their expectations.
  • Excellent verbal and written communication, presentation, and negotiation skills.
  • Strong creativity and the ability to translate client visions into tangible design concepts.
  • Flexibility and adaptability to work effectively with a diverse range of clients and design styles.
  • A passion for jewelry and a keen eye for detail.
  • Ability to work independently and as part of a team.
  • Willingness to learn and adapt to new technology.
  • Creativity and willingness to overcome obstacles in the face of challenges. 



  • Opportunity for professional growth and development.
  • Generous employee discount on jewelry purchases.
  • Positive and energetic work environment.
  • Competitive Base Salary + Bonus
  • Medical Benefits
  • 401k

If you are a passionate individual who thrives in a fast-paced environment, we encourage you to apply! Please send your resume to!